Terms & Conditions of Sales
General Conditions of Sale - Hotel [Name of the Hotel]
Welcome to the Hotel [Hotel Name], located in [Location], in the South of France. Thank you for choosing our establishment for your stay. Please read our general terms and conditions of sale, which govern your reservation and your stay with us.
1. Reservations
Reservations can be made directly on our website, by phone, by email or via third-party booking platforms. The reservation is considered confirmed once a deposit is paid or a valid credit card number is provided as a guarantee.
2. Price
Room prices are indicated in euros (€) and include tourist tax and applicable VAT. They may vary depending on the season, promotions or room availability. Prices are subject to change without notice, but those applied at the time of booking are guaranteed for the duration of the booked stay.
3. Deposit and Guarantee
To guarantee a reservation, a deposit of [X]% of the total amount of the stay is required. This amount can be charged to the credit card provided at the time of booking or paid by another means of payment. In case of non-payment of the deposit within the given period, the hotel reserves the right to cancel the reservation.
4. Cancellations and Modifications
- Cancellation free of charge : Any cancellation made at least [X] days before the arrival date.
- Cancellation with fees : In case of cancellation less than [X] days before arrival, the deposit paid is non-refundable.
- Changes to stay dates : Changes to stay dates can be made subject to availability, but may incur additional charges.
In case of cancellation or no-show, the hotel reserves the right to charge the full amount of the first night.
5. Arrival and Departure
- Arrival time : Check-in is possible from [X] hours.
- Check-out time : Rooms must be vacated by [X] hours. A surcharge may apply for any late check-out without prior agreement from reception.
6. Payment Terms
Payment can be made by credit card (Visa, MasterCard, etc.), bank transfer, cash or holiday vouchers. The remaining balance is due upon arrival or according to the terms defined when booking.
7. Liability of the Hotel
The hotel undertakes to provide the services described in the reservation, subject to availability. In the event of force majeure or unforeseen events, the hotel may be required to modify the reservation conditions, the dates of stay or offer other similar accommodation without this entailing any liability on its part.
8. Internal Regulations
Guests must respect the hotel's internal regulations, available at reception. Any disturbance to public order or inappropriate behavior may result in a request for immediate departure, without reimbursement.
9. Pets
Pets are allowed with prior agreement from the hotel and for a supplement of [X]€ per night. Pets must be kept on a leash in common areas and must not disturb other guests.
10. Image Rights and Confidentiality
The hotel reserves the right to take photos or videos in public areas for promotional purposes. If you do not wish to appear in these images, please inform us upon arrival.
11. Force Majeure
The hotel shall not be liable for any failure to perform or delay in performing its obligations due to an event of force majeure as defined by law, including but not limited to natural disasters, strikes, labor disputes, epidemics or other unforeseen events.
12. Disputes
In the event of a dispute, the parties undertake to seek an amicable solution. In the absence of an amicable agreement, the competent courts of the jurisdiction of [City] will have sole jurisdiction to judge disputes relating to these general conditions of sale.
We wish you a pleasant stay at the Hotel [Name of Hotel] and remain at your disposal for any questions or special requests.
Address : [Full hotel address]
Phone : [Phone number]
Email : [Contact Email]
Website : [Website URL]
This text is a standard template and can be customized according to the specificities of your hotel and the services you offer.